This Privacy Policy describes how CLICKORA MARKETING LLC (“we,” “us,” or “our”), doing business as Find My Internet Plan, collects, uses, shares, and protects information about you when you visit findmyinternetplan.com (the “Site”) or call us at (844) 430-0228. By using the Site or our services, you agree to the collection and use of information in accordance with this policy.
1. Who we are
Find My Internet Plan is operated by CLICKORA MARKETING LLC, an independent authorized retailer for multiple internet service providers. We are not the official website of any internet service provider, and we are not affiliated with, endorsed by, or an agent of any provider listed on the Site. You can reach us at [email protected] or by mail at 25 N. River Lane #103, Geneva, IL 60134.
2. Information we collect
2.1 Information you provide directly
When you use the Site or call our agents, you may provide us with:
- ZIP code — to look up internet plans available at your address.
- Contact information — name, phone number, email address, and street address when you place an order through our agents.
- Service preferences — internet speed, plan type, budget, and other preferences you share with our agents.
- Communications — messages you send via email, web form, or phone call. Calls may be recorded for quality and training purposes; you will be advised at the start of any recorded call.
2.2 Information we collect automatically
When you visit the Site, we may automatically collect:
- Device and connection information — IP address, browser type, operating system, device type, and approximate geographic location based on IP.
- Usage data — pages visited, time spent on pages, links clicked, referring URL, and search queries entered on the Site.
- Cookies and similar technologies — small data files stored in your browser to remember preferences and improve site performance. See Section 6 below for cookie details.
2.3 Information we receive from third parties
We may receive information from internet service providers and other partners regarding the status of orders you place through us, including activation dates, account numbers (last four digits only), and installation appointments. We may also receive aggregate analytics data from service providers we use to operate the Site.
3. How we use information
We use the information we collect to:
- Identify internet, TV, and phone plans available at your address.
- Place orders with the provider you select on your behalf as an authorized retailer.
- Communicate with you about your inquiry, order, or our services — including by phone, email, or text message where you have consented to such contact.
- Operate, maintain, and improve the Site, including diagnosing technical issues and analyzing usage patterns.
- Detect, prevent, and address fraud, security issues, and violations of our Terms.
- Comply with legal obligations and enforce our agreements.
4. How we share information
We may share information about you in the following circumstances:
4.1 With internet service providers
When you place an order through us, we share the information necessary to complete that order with the provider you select — typically name, address, phone number, email, and the plan you chose. The provider becomes a separate data controller of that information once we share it, and their handling of your information is governed by their own privacy policy.
4.2 With service providers we use to operate
We use third-party services for hosting, customer relationship management, communications, fraud prevention, and analytics. These vendors process information on our behalf under contracts requiring them to protect it and use it only for the services we engage them for.
4.3 For legal reasons
We may disclose information if we believe in good faith that disclosure is required by law, court order, or government request; necessary to enforce our Terms or protect rights, property, or safety; or in connection with a corporate transaction such as a merger, acquisition, or asset sale.
4.4 With your consent
We may share information for any other purpose disclosed to you at the time we collect it, with your consent.
We do not sell your personal information for monetary consideration. Some sharing described above may qualify as “sharing” or a “sale” under broad definitions in certain U.S. state privacy laws. Residents of those states may opt out as described in Section 8 and on our Do Not Sell or Share My Personal Information page.
5. How long we keep information
We retain information for as long as necessary to provide the services you request, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the reason it was collected. When information is no longer needed, we delete or anonymize it.
6. Cookies and tracking
The Site may use first-party cookies to remember your ZIP code search and improve performance. We do not currently run third-party analytics or advertising cookies on the Site, but this may change in the future — if it does, we will update this policy and present a cookie consent banner where required by law.
Most browsers allow you to refuse or delete cookies through browser settings. Refusing cookies may affect Site functionality.
7. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your privacy rights
Depending on where you live, you may have the following rights regarding your personal information:
- Right to know — request access to the categories and specific pieces of personal information we collect.
- Right to delete — request that we delete personal information we hold about you, subject to legal exceptions.
- Right to correct — request that we correct inaccurate personal information.
- Right to opt out of sale or sharing — direct us not to sell or share your personal information for cross-context behavioral advertising. Visit our Do Not Sell or Share page to exercise this right.
- Right to non-discrimination — we will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at [email protected] or (844) 430-0228. We will verify your identity before responding, typically by confirming information you have already provided to us. We aim to respond within 45 days, though complex requests may take longer.
9. Children’s privacy
The Site is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
10. International users
The Site is intended for use by residents of the United States. If you access the Site from outside the United States, your information will be processed in the United States, where data protection laws may differ from those of your country.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently revised. Material changes will be communicated through a notice on the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
12. Contact us
For questions about this Privacy Policy or our information practices:
- Email: [email protected]
- Phone: (844) 430-0228 · Mon–Fri · 9am–5pm CT
- Mail: CLICKORA MARKETING LLC, 25 N. River Lane #103, Geneva, IL 60134