Outage status
Is My Internet Down?
Check real-time status for AT&T, Xfinity, Frontier, and T-Mobile — plus a step-by-step guide to tell if the problem is your ISP or your home network.
Official status pages
Check your provider's status directly
These links go directly to each ISP's official outage and network status page — not a third-party aggregator.
AT&T
AT&T Fiber outages are typically localized to neighborhood nodes. Widespread outages are rare — if only your address is affected it is usually an ONT or drop cable issue.
Xfinity
Xfinity outages often affect multiple addresses on the same node simultaneously. Check the Xfinity app — it shows outage status in your account before calling support.
Frontier
Frontier has a dedicated outage map at outage.frontier.com that shows affected addresses by ZIP code. Check this first before contacting support.
T-Mobile Home Internet
5G home internet speeds vary by tower congestion. Slow speeds during evenings (6–9pm) are common and not technically an outage. If the gateway shows no signal, check the signal app to reposition.
Troubleshooting
ISP problem or home network problem?
Follow these steps in order before calling support. Most issues are resolved by step 3.
Check your modem/router lights
A solid light on your modem means it has a signal from the ISP. If the internet light is off or blinking red, the problem is likely on the ISP side. If lights are normal but you have no connection, the issue is likely your router or a device problem.
Restart your modem and router
Unplug your modem, wait 30 seconds, plug it back in, and wait 2 minutes for it to re-establish a connection. This resolves roughly 40% of connectivity issues. Do not skip this step before calling support.
Plug directly into the modem with a cable
Connect a laptop directly to your modem via an Ethernet cable and bypass the router entirely. If you get internet this way, the issue is your router, not your ISP. If you still have no connection, the problem is with your ISP.
Check the ISP status pages above
If a modem restart and wired test both fail, check the official status page for your provider. If an outage is confirmed, you'll need to wait for the ISP to resolve it — calling support during a known outage typically results in long hold times with no faster resolution.
Use mobile data to check community reports
Switch to your phone's mobile hotspot and check Downdetector or your provider's subreddit. Community reports often show outages faster than official status pages are updated. This also confirms others in your area are affected.
Call your ISP — or consider switching
If outages are recurring, keep a log of dates and duration. Three or more outages in a 30-day period may qualify you to cancel without an early termination fee under most provider agreements. Call us to check what other providers are available at your address.
Recurring outages?
It might be time to switch providers
If you're experiencing outages more than once a month, check whether another provider has built to your address. Fiber outages are significantly less frequent than cable outages — fiber has no shared nodes and is not affected by neighborhood congestion.
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